Members’ health before profit is our guiding philosophy. The size and scope of our alliance – with 27 health funds run for people, not for profits, and more than 3 million lives covered – provides us a trusted and strong voice in helping shape government policy. Our strategic advocacy and reputation as a credible voice, allows us unrivalled access to key decision-makers and greater opportunities for our health funds and greater benefits for policyholders.
Around 90% of all premiums returned to policyholders
More benefits back to policyholders:
Our alliance of health funds are distinguished by their value-based, member driven business model. As a group, this sees close to 90% of all premiums returned to policyholders in benefits. Our health funds operate lean yet prudent margins to pay higher benefits back to members. Members Health’s advocacy and network of experts and resources helps keep our alliance of health funds in the vanguard of a constantly-changing industry.
96% average customer satisfaction rate among policyholders
High policyholder satisfaction rates:
Participating Members Health funds consistently average customer satisfaction scores of 96% or higher. The alliance of Members Health funds consistently out-perform, with competitive premiums and high customer retention rates. Our alliance of health funds can represent excellent value for money, ensuring members’ health comes ahead of profit. It is why people stay and why our alliance of health funds are growing strongly.
Excellent value for money
Competitive health insurance premiums
Our alliance of health funds share a very different culture to the for-profits, they exist to serve their policyholders, putting their members’ health before profit. Covering more than 3 million lives, Members Health funds can represent excellent value for money. The median price of a Members Health fund Gold Hospital policy – no excess – can be around $500 per year less expensive. (NSW premium data via privatehealth.gov.au June 2019)
Great premiums and benefits
Customer retention and growth:
Unlike the for-profits, the 27 health funds who have come together as the Members Health Fund Alliance exist to serve policyholders, not shareholders or overseas investors. They offer various levels of health insurance at highly-competitive premiums. They offer optimised benefit entitlements and, as a group, have a proven capacity to tangibly grow their membership numbers each year. The bottom line is simple: the alliance of health funds we represent care because they put their members ahead of profit.