Members Health is the peak industry body for an alliance of health insurance funds that are not-for-profit or part of a member-owned group, regional or community based, and who all share a common ethic of putting their members’ health before profit. The alliance of 26 health insurers represents the interests of more than 3 million Australians.
Members Health’s strategic advocacy and reputation as a respected and credible voice, allows us unrivalled access to key decision-makers across government and their agencies. We are influential, responsive, committed and effective.
Research and policy:
Members Health is at the leading edge of research and policy. A powerful network of industry resources and experts keeps us at the forefront of an ever-changing health sector. Our influence in driving policy is invaluable in delivering better outcomes for our alliance of health funds and their customers.
Facilitate best practice:
Unity, industry knowledge, policy expertise, transparency and respect. These underpin Members Health’s ability to ensure the best outcomes and best practice for our members. We stand for ‘Putting members’ health before profit’.
Forums and events:
Members Health hosts regular, exclusive events for its funds. These provide a valuable interchange of ideas, sharing of expertise, access to the thinking of senior government and regulatory decision-makers, innovations in service delivery and the building of relationships and collaboration.
Members Health is an alliance of 26 health insurance funds that put their members’ health before profit. Our funds are champions of their communities and share one or more of the following characteristics; they are not-for-profit or part of a member-owned group, regional or community based.
Our alliance of health insurance funds, by their very nature – being not-for-profit or part of a member-owned group, regional or community-based – are perfectly poised to provide more for policyholders. Benefits include competitive health insurance premiums, outstanding customer service and all-round high satisfaction. That’s why, as a group, customer retention rates are so high and their membership is growing so strongly.
On average around 90% of all premiums returned to members
More benefits back to our fund members:
The Members Health alliance of insurance funds are distinguished by their value-based business model as being not-for-profit or part of a member-owned group, regional or community-based. On average, they return close to 90% of all premiums back to policyholders in insurance benefits.
Average customer satisfaction consistently 96% or higher
High policyholder satisfaction rates:
Our participating health insurance funds consistently average customer satisfaction scores among their policyholders of 96% or higher. Our alliance of health funds represent excellent value for money and achieve very high customer retention rates.
Excellent value for money
Competitive health insurance premiums
The Members Health Fund Alliance is committed to keeping insurance premiums as affordable as possible, while delivering value for money. Our alliance of health insurance funds share a very different culture to the big for-profits, they only exist to serve their policyholders, putting their members’ health before profit.
Great insurance premiums and better benefits
Customer retention and growth:
Our alliance of health insurance funds offer various levels of cover at highly-competitive premiums. They offer optimised benefit entitlements and, as a group, a proven capacity to tangibly grow their membership numbers each year.
All the latest news and media related to Members Health and Australia’s private health insurance industry.
November 17, 2020 | Media
The latest figures from APRA show more Australians have turned to the private health insurance industry for peace of mind during the COVID-19 global pandemic…. read more about More Australians turn to health insurers for peace of mind during uncertain times
November 6, 2020 | Media
Australia’s not-for-profit and member owned health funds have outperformed the rest of the industry while supporting members through one of the toughest economic periods on… read more about APRA report confirms Members Health funds defy industry trends
October 6, 2020 | Media
Members Health, the peak body for 26 not-for-profit and member owned private health insurers, has welcomed the 2020 Federal Budget as a major win for… read more about Budget delivers big wins for Australian consumers