Members Health is the peak industry body for an alliance of health insurance funds that are not-for-profit or part of a member-owned group, regional or community based, and who all share a common ethic of putting their members’ health before profit. The alliance of 26 health insurers represents the interests of more than 3 million Australians.
Members Health’s strategic advocacy and reputation as a respected and credible voice, allows us unrivalled access to key decision-makers across government and their agencies. We are influential, responsive, committed and effective.
Research and policy:
Members Health is at the leading edge of research and policy. A powerful network of industry resources and experts keeps us at the forefront of an ever-changing health sector. Our influence in driving policy is invaluable in delivering better outcomes for our alliance of health funds and their customers.
Facilitate best practice:
Unity, industry knowledge, policy expertise, transparency and respect. These underpin Members Health’s ability to ensure the best outcomes and best practice for our members. We stand for ‘Putting members’ health before profit’.
Forums and events:
Members Health hosts regular, exclusive events for its funds. These provide a valuable interchange of ideas, sharing of expertise, access to the thinking of senior government and regulatory decision-makers, innovations in service delivery and the building of relationships and collaboration.
Members Health is an alliance of 26 health insurance funds that put their members’ health before profit. Our funds are champions of their communities and share one or more of the following characteristics; they are not-for-profit or part of a member-owned group, regional or community based.
Our alliance of health insurance funds, by their very nature – being not-for-profit or part of a member-owned group, regional or community-based – are perfectly poised to provide more for policyholders. Benefits include competitive health insurance premiums, outstanding customer service and all-round high satisfaction. That’s why, as a group, customer retention rates are so high and their membership is growing so strongly.
On average around 90% of all premiums returned to members
More benefits back to our fund members:
The Members Health alliance of insurance funds are distinguished by their value-based business model as being not-for-profit or part of a member-owned group, regional or community-based. On average, they return close to 90% of all premiums back to policyholders in insurance benefits.
Average customer satisfaction consistently 96% or higher
High policyholder satisfaction rates:
Our participating health insurance funds consistently average customer satisfaction scores among their policyholders of 96% or higher. Our alliance of health funds represent excellent value for money and achieve very high customer retention rates.
Excellent value for money
Competitive health insurance premiums
The Members Health Fund Alliance is committed to keeping insurance premiums as affordable as possible, while delivering value for money. Our alliance of health insurance funds share a very different culture to the big for-profits, they only exist to serve their policyholders, putting their members’ health before profit.
Great insurance premiums and better benefits
Customer retention and growth:
Our alliance of health insurance funds offer various levels of cover at highly-competitive premiums. They offer optimised benefit entitlements and, as a group, a proven capacity to tangibly grow their membership numbers each year.
All the latest news and media related to Members Health and Australia’s private health insurance industry.
December 21, 2020 | Industry News
Health insurers have delivered the lowest average premium increase in two decades, adding to an already exceptional response to the COVID-19 pandemic to improve affordability… read more about Insurers deliver lowest premium increase in two decades, now time for Government to restore the rebate
December 14, 2020 | Industry News
Younger Australians are flocking to not-for-profit and member-owned health funds in their thousands. According to Government data, as a group the 26 Members Health funds… read more about Young people are getting covered with Members Health funds
December 9, 2020 | Industry News
The latest report from the Australian Competition and Consumer Commission (ACCC) has downplayed the extraordinary lengths that private health insurers have gone to care for… read more about Health funds’ exceptional response during COVID-19 to be commended