Members Health Fund Alliance

Members Health Fund Alliance is the unified voice for health insurance funds that are run for people, not for profits. We work tirelessly, as we have since 1978, to provide greater opportunities for our alliance of health insurance funds and greater insurance benefits for their policyholders. We stand for putting members’ health before profit.

We help our health insurance funds give better care to their members.

Members Health is the peak industry body for an alliance of health insurance funds that are not-for-profit or part of a member-owned group, regional or community based, and who all share a common ethic of putting their members’ health before profit. The alliance of 26 health insurers represents the interests of more than 3 million Australians.

Advocacy:

Members Health’s strategic advocacy and reputation as a respected and credible voice, allows us unrivalled access to key decision-makers across government and their agencies. We are influential, responsive, committed and effective.

Research and policy:

Members Health is at the leading edge of research and policy. A powerful network of industry resources and experts keeps us at the forefront of an ever-changing health sector. Our influence in driving policy is invaluable in delivering better outcomes for our alliance of health funds and their customers.

Facilitate best practice:

Unity, industry knowledge, policy expertise, transparency and respect. These underpin Members Health’s ability to ensure the best outcomes and best practice for our members. We stand for ‘Putting members’ health before profit’.

Forums and events:

Members Health hosts regular, exclusive events for its funds. These provide a valuable interchange of ideas, sharing of expertise, access to the thinking of senior government and regulatory decision-makers, innovations in service delivery and the building of relationships and collaboration.

Our alliance of health insurance funds provide insurance to over 3 million Australians.

What does this mean for you?

It means unity and it means strength. Our alliance of health insurance funds enjoy unrivalled access to industry and government. This in turn allows us to provide greater health insurance benefits to policyholders.

Not only are there great benefits, but our 26 private health insurance funds all share one or more of the following characteristics; they are not-for-profit or part of a member-owned group, regional or community based.

Members Health funds give more back.

Our alliance of health insurance funds, by their very nature – being not-for-profit or part of a member-owned group, regional or community-based – are perfectly poised to provide more for policyholders. Benefits include competitive health insurance premiums, outstanding customer service and all-round high satisfaction. That’s why, as a group, customer retention rates are so high and their membership is growing so strongly.

On average around 90% of all premiums returned to members

More benefits back to our fund members:

The Members Health alliance of insurance funds are distinguished by their value-based business model as being not-for-profit or part of a member-owned group, regional or community-based. On average, they return close to 90% of all premiums back to policyholders in insurance benefits.

Average customer satisfaction consistently 96% or higher

High policyholder satisfaction rates:

Our participating health insurance funds consistently average customer satisfaction scores among their policyholders of 96% or higher. Our alliance of health funds represent excellent value for money and achieve very high customer retention rates.

Excellent value for money

Competitive health insurance premiums

The Members Health Fund Alliance is committed to keeping insurance premiums as affordable as possible, while delivering value for money. Our alliance of health insurance funds share a very different culture to the big for-profits, they only exist to serve their policyholders, putting their members’ health before profit.

Great insurance premiums and better benefits

Customer retention and growth:

Our alliance of health insurance funds offer various levels of cover at highly-competitive premiums. They offer optimised benefit entitlements and, as a group, a proven capacity to tangibly grow their membership numbers each year.

Latest news and tweets

All the latest news and media related to Members Health and Australia’s private health insurance industry.

Insurers deliver lowest premium increase in two decades, now time for Government to restore the rebate

Health insurers have delivered the lowest average premium increase in two decades, adding to an already exceptional response to the COVID-19 pandemic to improve affordability… read more about Insurers deliver lowest premium increase in two decades, now time for Government to restore the rebate

Young people are getting covered with Members Health funds

Younger Australians are flocking to not-for-profit and member-owned health funds in their thousands. According to Government data, as a group the 26 Members Health funds… read more about Young people are getting covered with Members Health funds

Health funds’ exceptional response during COVID-19 to be commended

The latest report from the Australian Competition and Consumer Commission (ACCC) has downplayed the extraordinary lengths that private health insurers have gone to care for… read more about Health funds’ exceptional response during COVID-19 to be commended

Read more news

Latest tweets from @membershealth

December 29, 2020

Well done to the amazing staff at not-for-profit @Westfund health insurance who teamed up to pack hundreds of hampe… https://t.co/kMmvGZeiSR

December 15, 2020

Younger Australians are increasingly seeking out #healthinsurers that put people before profits. To find a Members… https://t.co/dYQSdlzMc1

December 14, 2020

Congratulation not-for-profit #health #insurers, @Phoenixhealthfund & @Westfund on winning the prestigious 2021… https://t.co/1gy6yvfsoH

December 14, 2020

Our nurses and midwives do an amazing job. Great to see @hesta has opened its call for awards nominations. https://t.co/PzJ0Vcxzvv

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