Our alliance of health insurance funds in Australia, by their very nature – being not-for-profit or part of a member-owned group, regional or community-based – are perfectly poised to provide more for members.
On average around 90% of all premiums returned to members
The Members Health alliance of insurance funds are distinguished by their value-based business model as being not-for-profit or part of a member-owned group, regional or community-based. On average, they return close to 90% of all premiums back to policyholders in insurance benefits.
Average customer satisfaction 96% or higher
Our participating health insurance funds consistently average customer satisfaction scores among their policyholders of 96% or higher. Our alliance of health funds represent excellent value for money and achieve very high customer retention rates.
Excellent value for money
The Members Health Fund Alliance is committed to keeping insurance premiums as affordable as possible, while delivering value for money. The difference between for-profit and not-for-profit health insurance providers like those in our alliance is that not-for-profits only exist to serve their policyholders, putting their members’ health before profit.
Customer retention and growth
Our alliance of health insurance funds offer various levels of cover at highly-competitive premiums. They offer optimised benefit entitlements and, as a group, a proven capacity to tangibly grow their membership numbers each year.
Members Health is an alliance of 26 health insurance funds that put their members’ health before profit. Our funds are champions of their communities and share one or more of the following characteristics; they are not-for-profit health funds or part of a member-owned group, regional or community based.
Advocacy:
Members Health’s strategic advocacy and reputation as a respected and credible voice, allows us unrivalled access to key decision-makers across government and their agencies. We are influential, responsive, committed and effective.
Research and policy:
Members Health is at the leading edge of research and policy. A powerful network of industry resources and experts keeps us at the forefront of an ever-changing health sector. Our influence in driving policy is invaluable in delivering better outcomes for our alliance of health funds and their customers.
Facilitate best practice:
Unity, industry knowledge, policy expertise, transparency and respect. These underpin Members Health’s ability to ensure the best outcomes and best practice for our members. We stand for ‘Putting members’ health before profit’.
Forums and events:
Members Health hosts regular, exclusive events for its funds. These provide a valuable interchange of ideas, sharing of expertise, access to the thinking of senior government and regulatory decision-makers, innovations in service delivery and the building of relationships and collaboration between private and health funds.